Domestic shipping requires a Signature Confirmation.
International Shipping- Import Tax:
Please note that International purchase is subject to local CUSTOM TAX, which is payable by the customer. OOZA Jewelry is not responsible for any additional taxes or duties associated with international deliveries.
Please be aware that OOZA Jewelry is not liable for lost shipments when delivery tracking indicates that it has been delivered. OOZA Jewelry is not responsible for the delay in delivery due to the customer being unavailable.
Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery
We take 10% re-stock fee for returned items.
The original shipping cost is NOT refundable. Items must be returned in original, unworn condition with no damage or alteration. Jewelry with personalization cannot be returned. Jewelry that has been resized or altered in any way cannot be returned. PLEASE CONTACT US BEFORE MAKING A RETURN. Items must be shipped with full value insurance (if uninsured Items are lost or stolen in the Mail we're not responsible for the replacement of your jewelry), tracking and require signature on delivery. Buyer pays for return shipping.
Ordering the wrong size may result in extra fees if the ring needs to be sent back because of it.
The following items can't be returned or exchanged:
- Customized or personalized orders (your stone variations, personal engravings etc)
- Bespoke pieces and special orders
- Special sizes
- Items on sale
Request for a cancellation or changes within 12 hours of your purchase.
Cancelling an item after this time will result in a 10% re-stock fee. You will have 12 hours to cancel with no fee.
Damages and warranty
You'll have 1 month to check your pieces.
14K gold and above kind of soft metals, so some minor scratches might appear in a while, but it's normal.
All pieces with rhodium might wear off in a while, to last such piece please DON'T try to clean it with any hard brushes or abrasive cloth, you might damage covering. You can clean it with steam at your local jewelry repair.
About silver jewelry with rhodium cover and gold plating: in a while silver rings might get tarnish even with a gold cover. You can clean it with steam at your local jewelry repair.
Once per 6 month you'll need to inspect your jewelry-any metal with everyday wear gets metal erosion, which may cause stone loose, metal brake etc.
You can find additional care instructions and general information in our FAQ list.
Please feel free to contact us firstname.lastname@example.org